Thanks for shopping at gometal.fi If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be totally unused and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.
In general we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at shop.gym(at)gometal.com with details of the product and the defect. Some items may still be non-refundable and non-exchangeable
DO NOT SEND THE MERCHADISE BACK BEFORE CONSULTING US AND HAVING THE RETURN APPROVAL
When return approved and Return Merchandise Authorization issued, you can send the item you consider defective to the address provided by email from GOMETAL Oy.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at shop.gym(at)gometal.com
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
We cannot accept exchanges or returns from the countries outside EU. Outlet products have no right of exchange or return.
PAYMENT OPTIONS
We accept the following:
Paypal
Checkout, through which the payment options are invoice, installment payment, card payment and online banking payments.
DELIVERY POLICY
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
We also accept orders from international customers.
Delivery Time An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship during week-ends
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping Costs Shipping costs are based on the weight of your order and the delivery method. Additional shipping charges may apply to remote areas or for large or heavy items. Sales tax is charged according to the state, province or territory to which the item is shipped.
Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at shop.gym(at)gometal.com
Questions If you have any questions about the delivery and shipment or your order, please contact us at gometal@gometal.fi
